Cute and reminds me of my brother’s tales of help center woes from when he did the phone tech job for AOL. Love the sense of camaraderie with Dawn.

I like the description of Dawn as an Italian woman with the mullet – it conveys quite a few character traits without being verbose.

And I like the general tone of the piece – there are definitely interesting possibilities

lots of possibilities here. good work.

The last line really sticks out for me, in the best way possible. Reading on…